Customer Service Inbox Analysis
See exactly where your
support team's time goes
We analyse your customer service mailbox with AI to categorise every enquiry, estimate handling costs, identify bottlenecks, and show you exactly which replies can be automated — with a concrete ROI.
How it works
Three simple steps from mailbox to actionable insights.
Connect your service mailbox
Grant read-only access to your shared customer service mailbox (info@, support@, kundeservice@). We only need to read — never send, delete, or modify anything.
Takes 30 seconds. Your IT admin can approve if needed.
We run the analysis
Our AI categorises every enquiry, detects the systems your team uses, measures response times, estimates handling costs, and identifies what can be automated.
Typically completed within 24 hours.
Get your report + templates
Receive a detailed report with cost estimates per category, ready-to-use response templates, bottleneck analysis, and a prioritised automation roadmap.
We revoke access and delete all data after delivery.
What you get
A comprehensive report that shows exactly where your support team's time goes and what can be automated — with real cost estimates and ready-to-use deliverables.
- 01Cost analysis per category
How much each type of enquiry costs to handle, with ROI for automation
- 02Systems & workflow mapping
Which tools your team uses and where manual steps slow things down
- 03Response template library
AI-generated templates based on your best existing replies
- 04Bottleneck & staffing insights
Peak hours, single points of failure, and after-hours workload
- 05Prioritised automation roadmap
Quick wins first, with break-even timelines for each initiative
Sample results from a real analysis
Based on analysis of 1,001 emails from a real customer service mailbox
Choose your analysis level
Start with a free metadata preview or go straight to the full analysis.
Free Assessment
Metadata-only preview of your service mailbox
- Enquiry volume and sender breakdown
- Top subject patterns and categories
- Peak hours and volume trends
- Language distribution
- No email content read — subjects only
Full Analysis
Complete customer service inbox analysis with actionable deliverables
- Everything in Free Assessment
- AI-powered enquiry classification
- Cost estimate per category with ROI
- System and workflow detection
- Ready-to-use response templates
- Bottleneck and staffing analysis
- Prioritised automation roadmap
- Follow-up questionnaire + updated report
How we handle your data
Full transparency on what happens with your emails during the analysis.
AI model
We use Claude by Anthropic to analyse and categorise your emails. Claude is a leading AI model built with a focus on safety and reliability. Your data is sent via Anthropic's API with encryption in transit.
Processing location
Our service runs on EU-based servers. Email data is processed through Anthropic's API, which operates under their privacy policy. Data sent to the API is not used to train their models.
Access level
We request read-only access to your mailbox. We cannot send, delete, or modify any emails. You can revoke access at any time from your Microsoft or Google account settings.
Data retention
Once your report is delivered, we delete all email data and revoke the OAuth access token. We only keep the final anonymised report and aggregated statistics — no raw emails are stored.
Encryption
Your OAuth credentials are encrypted at rest (AES-256) and only stored for the duration of the analysis. All connections use TLS encryption in transit.
Who has access
Only the assigned consultant at Spaike accesses your data during the analysis. No third parties are involved beyond the AI provider (Anthropic).
Frequently asked questions
Ready to optimise your customer service?
Connect your service mailbox in 30 seconds. Get your report within 24 hours.